Rainbet is an independent information site covering crypto casinos, provably fair games, payments and bonus terms. We are not a gambling operator, we do not hold player funds, and we cannot access, credit or investigate any casino account.
If your question concerns a deposit, a withdrawal, a bonus or a locked account, it must go to the operator you played at. We have no ability to act on those, and contacting us will delay resolution.
What to Contact Us About
| Topic | Where to send it |
|---|---|
| Corrections and factual errors | Editorial — see below |
| Missing or outdated information | Editorial |
| Partnership and advertising enquiries | Partnerships |
| Press and media requests | Press |
| Privacy requests under applicable law | Privacy |
| Deposits, withdrawals, bonuses, account access | Your casino operator, not us |
Editorial
Corrections, outdated figures, broken links, or a game whose rules have changed since we wrote about them. We publish a lot of numbers — RTP figures, house edges, withdrawal limits — and operators change them without notice. Reports of stale data are genuinely useful.
Include the page URL and, where possible, a source. Response time is normally two working days.
Partnerships and Advertising
Enquiries from operators, affiliate programmes and B2B partners. Please include the brand, the licence it operates under and the markets it accepts. We do not accept placements that would require us to remove or soften published criticism, and we do not sell positive reviews.
Privacy
Requests to access, correct or delete personal data we hold, and questions about how the site uses cookies and analytics. See the privacy policy and cookie policy for what we collect and why.
Complaints
Complaints about our own content or conduct follow the process on the complaints policy page. Complaints about a casino must be raised with the operator first, then with its licensing authority.
We cannot mediate disputes between players and operators. What we can do is document a pattern — if an operator repeatedly fails to pay, and that is verifiable, it affects what we publish about them.
Response Times
We aim to reply to editorial and privacy enquiries within two working days, and to partnership enquiries within five. We do not provide support outside these categories, and we do not respond to unsolicited content placement offers.
Responsible Gambling
If you need support with gambling rather than with this site, the helplines on the responsible gambling page are free, confidential and available around the clock. Please use those rather than writing to us — they can help and we cannot.